Returns Policy

Our Return Policy in short

 

• Contact Elizabeth James® before returning any items.

• You can return the product within 30 days of delivery.

• The product must be in new / unused condition.

• To avoid any Customs charges please clearly mark the package 'RETURNED GOODS'.

• Want to switch to another size of the same product? You can do that, just contact us.

• Want to switch to another product? You can do that, just contact us.

• If a package is unclaimed you might have to pay a handling fee.

In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.

 

 

 

 

Return Policy in full

 

Please contact Elizabeth James before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts Elizabeth James and gives information relevant and the reason for complaint.

 

Return Conditions

In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note.

You can return the product within 30 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. Elizabeth James suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

 

The Consumer Rights Act 2015 says:

 

During the expected lifespan of your product you're entitled to the following:

 

up to 30 days - If your goods are faulty, you can get a refund.

up to 6 months - If it can't be repaired or replaced, then you're entitled to a full refund in most cases.

up to 6 years - If the goods do not last a reasonable length of time you may be entitled to some money back.

 

The Consumer Rights Act 2015 says:

 

  • You can ask us to repeat or fix the service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

  • If a price hasn't been agreed upfront, what you're asked to pay must be reasonable.

  • If a time hasn't been agreed upfront, it must be carried out within a reasonable time.

 

Elizabeth James Art will make a refund of eligible returns. If you paid by invoice, we will need a bank account number to transfer the money back to. The easiest way is to e-mail it to us along with a brief description of your case.

 

Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Elizabeth James is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

 

Want to switch to another size of the same product?

E-mail us - info@elizabethjamesart.com provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.

 

Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.

 

Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.

 

Unclaimed Packages

For packages that are not cashed at your post office within 14 days, Elizabeth James reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

 

All enquiries: Email

 

Company No: 8511936

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Registered Office:

Elizabeth James Art Limited

Elizabeth James Gallery 

10 Portland Road South Norwood London

SE25 4PF

*'ELIZABETH JAMES'

is a registered trademark in 

The Register of European Union Trademarks

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